FishXP Support

Contact FishXP

Email karl@lfgdigitalllc.com for help. Include the email address connected to your FishXP account, a short description of what happened, your iPhone model, and your iOS version. Never email your password, verification code, or exact fishing coordinates.

Account and confirmation emails

If you do not see a confirmation or password-reset email, check Spam, Promotions, and All Mail, then request a new message from FishXP. Use only the newest confirmation or reset link. FishXP support will never ask for your password.

AI fish identification

Choose or take a clear photo with the fish visible, then tap Identify with AI. Keep FishXP open while the scanning animation runs. AI results are suggestions; review the species before scoring the catch. If identification fails, you can choose a species or enter one manually.

Photos, measurements, and scoring

Confirm that the photo has finished loading, select the fish species, enter length and weight when available, and review the location privacy notice before scoring. If a control does not respond, keep the catch photo and contact support before reinstalling the app.

Location privacy

FishXP may use precise location to verify catches and support regional gameplay, but exact fishing spots are treated as private. Public screens and share cards should show only a generalized region. You can change FishXP location permission in the iPhone Settings app.

Wall of Shame and public features

Wall of Shame participation is enabled by default. To opt out, open FishXP, go to Profile, open Edit Profile, and turn off the Wall of Shame option. Public competition and sharing features may display your name, photo, fish details, generalized region, score, and ranking.

Report a problem or inappropriate content

Email karl@lfgdigitalllc.com with the player name, competition or screen involved, and a description of the problem. Do not include private coordinates. Reports involving safety, harassment, cheating, or exposed private locations will be prioritized.

Delete your account

You can permanently request account deletion inside FishXP. See the Account Deletion page for exact steps and important information.

Response expectations

FishXP is currently an independently operated product. We aim to acknowledge support and safety reports promptly, but response time can vary during testing and launch periods.